Terms of Service & Clinical/PRIVACY Policies

Please take a moment to review the following terms of service, clinic policies, and privacy practices. These guidelines are here to foster clarity, trust, and mutual respect in our therapeutic relationship. By receiving care at Red Leaf Acupuncture, you acknowledge and agree to these terms as part of your treatment experience. 

• Scheduling: All appointments can be booked online or by phone. A valid credit card is required to reserve your session.  
• Late Arrivals: If you arrive late, your session will still end at the scheduled time out of consideration for the next patient. Full fees apply. 

• 24-Hour Notice Required: Cancellations or reschedules must be made at least 24 hours in advance. 
• Late Cancellations/No-Shows: Appointments canceled within 24 hours of your scheduled time or missed without notice will incur a $50 late cancellation fee. 

• Payment is due at the time of service. We accept cash, credit/debit cards, HSA/FSA cards, and mobile payments. 
• We do not bill insurance directly, but we can provide a superbill for reimbursement if your plan covers out-of-network acupuncture. 

• Please do not come to your appointment if you are experiencing cold, flu, or COVID-like symptoms. We’re happy to reschedule you with no penalty if you're unwell. 
• All needles are sterile, single-use, and safely disposed of after each treatment. 

• Herbal formulas are customized and dispensed only after a thorough consultation. Prices vary by formula. 
• Herbal sales are final once dispensed and are not eligible for return. 

• Some treatments such as cupping, gua sha, or moxibustion may leave temporary marks or mild discomfort. These are normal healing responses, but we ask that you inform us of any special sensitivities. 

• We may occasionally take photos or videos for educational or promotional purposes—with your explicit verbal or written consent. You are never obligated to be featured. 

• Red Leaf Acupuncture maintains a professional and safe space for healing. Any inappropriate, aggressive, or disrespectful behavior will result in immediate termination of the session and possible dismissal from the clinic. 

• Packages and gift cards are non-refundable and must be used within 12 months of purchase unless otherwise specified. Discounts or promotions cannot be applied retroactively. 

• Red Leaf Acupuncture & Herbal Medicine reserves the right to modify these clinic policies at any time, without prior notice. Changes will be effective immediately upon posting. Continued use of our services indicates acceptance of the most current version.